Shipping policy
Shipping Policy
On our website, we are committed to ensuring fast, safe, and trackable shipping for all orders, using the best and most responsible shipping companies.
Below, you'll find all the information regarding delivery times, costs, and available shipping methods.
1. Shipping Times
Delivery times vary depending on the destination and shipping method chosen:
- Shipping to Italy: 3-6 business days.
- Shipping to Europe: 4-8 business days, depending on the destination country.
- International shipping: 5-10 business days, depending on the destination country.
- Please note that the ARTS SHOPPING - personalized prints category will be shipped separately from other purchased items (depending on the production locations). Shipping times and costs may also vary, but will be indicated on the order checkout form.
All orders are processed within 24 hours of payment confirmation (excluding holidays).
2. Shipping Costs
Shipping costs are calculated based on the weight and destination of the package. The following are indicative rates:
- Italy: €9.99 (standard shipping) – Free for orders over €50.
- Europe: €14.99 – Varies based on destination.
- Rest of the world: €24.99 – Varies based on destination.
Any free shipping promotions will be listed in the active offers section on the website.
3. Order Tracking
Upon shipment, you will receive an email with your tracking number so you can monitor the delivery status in real time.
You can check your order directly in our Help Center or on the selected carrier's page.
4. Returns and Shipping Issues
If your order is delayed, damaged, or missing items, please contact us within 48 hours of delivery for immediate assistance.
For more details, please see our Return Policy or email us at info@smartinnovashop.com
