FAQ

• What payment methods do you accept?

We accept credit, debit and prepaid cards, PayPal, Bank Transfer, top up our company's Postepay card and others, Klarna payment in three interest-free installments and via Western Union or Money Gram.

• How long does shipping take?

Delivery times vary depending on the destination, usually - Shipping Italy : 3-6 working days. - European Shipping : 4-8 working days, depending on the destination country. - International Shipping : 5-10 working days, depending on the destination country. (for more info click here )

• Can I track my order?

Yes! After shipment confirmation, you will receive a tracking code and a link to the courier's website to follow the package.

• How can I contact customer support?

You can write to us via email (which you can find at the bottom of the site page) or use our live chat service.

• Do you offer returns and refunds?

Sure! You can return a product within 14 days of receiving it, if it complies with our return conditions. (for more information click here )

• Are the products original?

Absolutely yes! All our items are guaranteed, original and branded.

• How can I change or cancel an order?

Make the necessary changes directly from your personal area. Log in to your account: on our website and go to the "Orders" section. Check the status of your order : if it has not yet been shipped, you will find the option to change or cancel it. If the order has already been shipped , Contact us by email or live chat, providing the order number, and we will do our best to block the shipment if it has not already been handed over to the courier. If the package has been handed over to the courier, when it arrives, you can still make use of the right of return by following our return policies.

• Do you offer discounts, promotions or updates on new products?

Yes! Check our offers section or better yet sign up for the newsletter to stay up to date on our discounts, offers and news

• What to do if the product received is defective?

Please contact us to arrange a replacement or refund within 14 days. For more information Click here

• How can I create an account on the site?

It's simple! Click on the text at the top of the site "Create an account", enter your email and you will receive an email with a number code that you will need to enter to access and once inside your account, complete the entry of your data and confirm the registration.

• Can I purchase without registering?

Yes, you can place orders as a guest, but registering will allow you to track orders and receive exclusive offers.

• How can I get an invoice for my purchase?

Enter your billing information (you can enter your company name and VAT number in the same line) when ordering and you will receive the invoice by email.

• Are the products also available in physical stores?

At the moment we sell exclusively online on our platform and in the marketplace on Eprice, Amazon and Wish guaranteeing a fast and safe service.

• What happens if I'm not home for delivery?

The courier will attempt a new delivery or leave the package at a nearby collection point if indicated on the shipping form. The tracking number we provide will give you the location of the package.

• Do you offer gift wrapping?

No! We do not offer gift wrapping.

• What guarantees do you offer on your products?

All products are covered by legal guarantee and, where applicable, by the manufacturer's guarantee.

• How do I report a problem with my order?

Contact us via email or chat, we will be happy to help you!

• How can I leave a review on products?

After receiving your order, you can leave a review on the product page to help other customers.

• Can I request a product that is not available on the site?

Yes of course, if you are looking for a specific item, let us know! We will do our best to find it for you.

• Are there purchase limits for some products?

Some items may have quantity restrictions because stocks are running out and especially if they are limited edition.

• What are the benefits of registering on the site?

By creating an account, you can track orders, receive exclusive offers, and speed up the checkout process.

• Can I purchase a product and collect it at a physical location?

We currently only offer home delivery, but we are working to add more options in the future.

• Do the prices on the site include taxes?

Yes, all prices shown include taxes unless otherwise stated.

• How can I know if a product is available?

Each product has a clear indication of availability on the product images. If it is not available at the moment it is indicated as SOLD OUT. Please note that product updates are daily.

• Are there additional costs for international orders?

Orders outside the standard shipping area may have extra costs for customs or local taxes.

• How can I access my purchase receipts?

You can find your receipts and more in your account section.

• How can I protect my personal data?

Our site uses advanced security systems to protect your information with Shopify's advanced technologies. We recommend using strong passwords.

• Can I get assistance installing or using a product?

Sure! Depending on the item we can send detailed guides in multiple languages ​​and support to ensure you have the best experience with your purchase.